SmartCNC: A Smarter Way to Protect your

JD Edwards EnterpriseOne Investment


Are you proactively managing your EnterpriseOne technical environment?

Are you getting high quality CNC support to maximize uptime for your users?

Are your using best practices to protect your EnterpriseOne environment, including documenting technical processes and infrastructure?

Do you really need a full-time CNC resource just for this?


Smartbridge’s SmartCNC service allows you to maintain high availability and deliver a consistent, high quality level of service to your stakeholders. In most organizations, CNC support is not a full-time role and you may not need a full-time resource. Our service allows you reduce your labor costs associated with EnterpriseOne systems support while at the same time increasing quality of service and coverage.


Whether you are looking to improve the quality of your CNC support or need to add to your staff without the costs of a full time employee or need someone with expert knowledge to help out on a project, SmartCNC services can ensure that you always have the best resource available when you need it the most.


You gain immediate benefits and value through our structured methodology that delivers standardized processes that keep your EnterpriseOne investment protected with maximized uptime. We deliver results using best practices including detailed documentation.




Beyond Just SmartCNC


Smartbridge’s expert JDE team goes far beyond just supporting your EnterpriseOne system. We offer a wide variety of services including:

  • Project Management (PMI-based methodology and tools)
  • Implementations and Upgrades
  • Performance Tuning
  • Integrations, customizations and Reporting
  • Business Intelligence



Why Smartbridge?


Smartbridge is distinct and different in how we approach our services. Based on our experience with full-scale enterprise systems implementations, CNC is only one component in the overall enterprise application architecture of the company. When Smartbridge professionals manage your EnterpriseOne environment, we use a holistic approach that is based on business requirements, infrastructure architectures, application architectures, and support fabric of the company. Our unique PMI-based project management approach is driven by strong methodology and supported by standardized tools & templates that provide the framework for how we approach our client engagements.


Why SmartCNC?

1) We’re Always Open
24 x 7 x 365 support. We are always alert and ready.

2) We’re Proactive
We monitor your system uptime, proactively manage and report to management.

3) We’re Experts
SmartCNC resources have extensive experience across every platform and industry.

4) We’re a Team
SmartCNC gives you access to a team of resources.

5) We’re Flexible
Whether you need remote or onsite support, temporary or permanent support, contingency or training support we can help you.


Whitepapers and Other Resources

Top 5 CNC Mistakes
Everybody makes mistakes, but if you read this whitepaper you could avoid some common ones.

Houston Oracle Users Group
Smartbridge will be presenting “How to implement a PMO Office” at the 09/17/2009 meeting.


Business Vision


SmartCNC Service Levels


We offer three SmartCNC service levels to fit the varying needs of our customers. If none of these plans are right for you or you have unique needs we will create a plan just for you.


SILVER GOLD PLATINUM
  • 8 x 5 Support
  • Part-time Client manager
  • Tech Foundation Management
    • Data Source Maintenance
    • OCM Mappings
    • Logic Server Management
    • Web Server Management (WebSphere & OAS)
    • Database Management (If Necessary)
    • Path Code & Environment Maintenance
  • Pathcode Management
    • OMW Maintenance / Object Change Management
    • Package Builds/Deploys
      Limit 1 update package per week / 1 full per month per JDE standard pathcode
    • Serialized Objects Generation
    • Package Management
  • Operations & System Availability
    • Proactive system health checks
    • System monitoring
    • EnterpriseOne Issue Resolution
      First tier support Common end user issues (Password resets, etc…)
  • Security & Navigation Management
    • EnterpriseOne Authentication
    • EnterpriseOne Authorization
    • Menu and Task Maintenance (Client defines, we implement)

Silver Plus :

  • 24 x 5 Support
  • System Technical Documentation Binder
  • Tech Foundation Management
    • Document existing environment layout
    • Document system procedures
    • Tools Release (1 per year)
  • Pathcode Management
    • ESUs (Up to 4 per month)
    • Service packs (1 per quarter)
    • Package builds/deploys
      3 updates a week / 1 full a month per JDE standard pathcode
  • Operations & System Availability
    • Advanced issue troubleshooting
      • 2nd Tier Support
      • Coordinate and manage issue with the software vendor
      • Advanced debugging of issues
        (Performance related issues, service related issues, etc…)
  • Security & Navigation Management
    • Support for QSoftware Administration
  • 3rd Party Support
    • Apply Vertex updates

Gold Plus :

  • 24 x 7 x 365 Support
  • One dedicated resource for the account
  • Tech Foundation Management
    • Performance tuning
      Logic Servers
      Web Servers
  • 3rd Party Applications Support
    • Create!Form
    • Formscape
    • Vertex
    • QSoftware
    • Others